Shipping, Returns, and Refunds Policy
This Shipping, Returns, and Refund Policy applies to purchases made through EverGlow Beauty Shop at https://everbeautyshop.com.
Order Processing
Orders are generally processed within 1-2 business days after payment is successfully completed.
Business days do not include weekends or public holidays. Processing times may be longer during holidays, sales, product launches, or periods of unusually high demand.
EverGlow Beauty Shop works with third-party fulfillment suppliers. Therefore, products in the same order may be shipped separately and may arrive in different packages.
Delivery estimates begin after an order has been processed and shipped. They are estimates rather than guaranteed delivery dates.
Shipping may be delayed by circumstances outside our reasonable control, including carrier disruptions, weather, customs inspections, holidays, address problems, supply interruptions, or high order volume.
If we learn that we cannot ship your order within the time originally promised, we will contact you with an updated estimate and, when required, offer the option to accept the delay or cancel the affected unshipped order for a refund.
Shipping charges are displayed during checkout before payment is completed and varies depending on where it is being shipped to.
Customers are responsible for reviewing the shipping address before submitting an order.
When tracking information becomes available, it will be sent to the email address provided during checkout.
Tracking updates may take several business days to appear after a shipping confirmation is issued. For orders containing multiple products, customers may receive more than one tracking number.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address.
Contact us immediately at iceyuvi007@gmail.com if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters processing.
EverGlow Beauty is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be resent.
Lost, Delayed, or Marked-Delivered Packages
A carrier may occasionally mark a package as delivered before it is physically received. Please wait 2 business days, check around the delivery location, and ask household members or neighbors whether they accepted it.
If the package still cannot be located, contact us at iceyuvi007@gmail.com with your order number. We will review the tracking information and assist with an appropriate carrier inquiry.
A package is not automatically eligible for a refund solely because tracking shows a delay. Each case will be evaluated based on its circumstances and applicable consumer law.
Fourteen-Day Return Period
You may request a return within 14 days after the order is delivered.
To qualify for a return, the product must generally be:
- Unused and unworn
- Unopened when it is a cosmetic, skincare, haircare, hygiene, or personal-care product
- In its original packaging
- In resalable condition
- Accompanied by the order number or other proof of purchase
To begin a return, email iceyuvi007@gmail.com before sending anything back. Include your order number, the product you wish to return, and the reason for the request.
Do not return an item to the manufacturer, supplier, package sender, or our listed business address unless we provide written instructions. Approved returns must be sent to the return address supplied by our support team.
Products returned without prior authorization may not qualify for a refund.
Nonreturnable Products
For health, hygiene, and safety reasons, we generally cannot accept returns of:
- Opened or used cosmetics
- Opened skincare or haircare products
- Personal-care or hygiene products with broken seals
- Products marked final sale
- Customized or personalized products
- Products damaged through misuse or improper care
This restriction does not limit rights that customers may have when an item is defective, damaged, incorrectly supplied, or otherwise protected by applicable law.
Contact us before purchasing if you are uncertain whether a product may be returned.
Return Shipping Costs
Customers are responsible for return-shipping costs unless the item arrived damaged.
Original shipping charges are generally nonrefundable unless the return resulted from our error or a refund is otherwise required by law.
We recommend using a tracked shipping service. Ever Beauty Shop is not responsible for an unauthorized return or a returned package that is lost before it reaches the designated return location.
Damaged, Defective, or Incorrect Products
Inspect your order shortly after delivery.
Contact us at iceyuvi007@gmail.com within 48 HOURS of delivery if an item arrives damaged, defective, or incorrect. Include:
- Your order number
- A description of the problem
- Clear photographs or video of the product
- Photographs of the packaging and shipping label
After reviewing the claim, we may offer a replacement, store credit, partial refund, or full refund, depending on the circumstances and applicable law.
Do not discard the product or packaging until we have completed our review.
Refunds
We will notify you after an approved returned item is received and inspected.
Approved refunds are issued to the original payment method. After a refund is submitted, the bank or payment provider may require additional time to post it to the account.
Refund-processing time:
We process approved refunds within 5–10 business days after inspection.
Ever Beauty Shop does not control the time required by a bank, card issuer, or payment provider to complete the transaction.
Exchanges
We currently DO NOT offer direct exchanges.
When direct exchanges are unavailable, the customer may return an eligible product under this policy and place a new order for the desired product.
Order Cancellations
Cancellation requests must be submitted as soon as possible to iceyuvi007@gmail.com
We cannot guarantee cancellation after an order has been processed, submitted to a supplier, or shipped. If cancellation is no longer possible, the customer may request a return after delivery, subject to this policy.
Customs, Duties, and Taxes
For international shipments, the customer is responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country unless checkout expressly states otherwise.
Customs processing may delay delivery. Refusing a shipment because of customs charges does not automatically qualify the order for a full refund.